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            People vary considerably in how they address emotionally challenging events.  On the lower (immature) side, people are reactive.  They blame more often; they criticize harshly; they take offense easily; they focus on others; they want instant solutions; they cannot see the part they play in problems.  On the higher (mature) side, people are most thoughtful and reflective; they act on principle, not instinct; they can stand back and observe.  They are responsive.  Intent and choice characterize their behavior.

Congregational Leadership in Anxious Times, Peter L. Steinke, page 1